How Can I Help My Elderly Loved One Use Online Medical Services?

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Can I Help My Elderly Loved One Use Online Medical Services in McKinney, TX

Because of current global health concerns, more older adults are exploring options with telehealth services. Also called telemedicine, telehealth refers to medical services provided remotely via a digital connection. If your senior loved one is new to this approach to healthcare, here’s what you can do to help him or her effectively use telehealth services.

Explain What Telehealth Services Can Be Used for

If your loved one is just getting started with telehealth services, he or she may not be fully aware of what such services can be used for. While remote healthcare isn’t meant to take the place of in-person care, it can be beneficial when used for:

• Routine health checks
• Monitoring of a chronic health condition
• Non-urgent follow-up visits to see how recovery from an illness or recent surgery is progressing

If your loved one is recovering from an illness or living with chronic health conditions, it can be challenging for him or her to live at home independently. Whether you need respite from your caregiving duties or your aging loved one needs live-in care, Allen, TX, Home Care Assistance can meet your family’s care needs. Our dedicated caregivers are available around the clock to provide transportation to doctor’s appointments, ensure seniors take their prescribed medications, and help with a variety of tasks in and outside the home.

Confirm Telehealth Services Are Available

Telemedicine is becoming increasingly accessible, but not all doctors offer remote visits. Contact your loved one’s doctor to confirm telehealth services are offered. Also, ask about any guidelines or requirements that might apply to remote sessions.

See What’s Covered by Insurance

There are currently no requirements for private insurance providers with regards to telehealth services, although some insurers may offer this type of coverage, so check to see what’s included in your loved one’s plan. Additionally, some states have parity laws that require insurers to provide reimbursements similar to those for in-person visits.

According to, an older adult with Medicare coverage pays 20 percent of the Medicare-approved amount for remote health services. Medicare’s website also notes seniors typically pay the same amount for telemedicine visits as in-person visits.

Make Sure Everything Is Set Up

For a telehealth visit, there are some things that need to be set up in advance. The first thing needed is a computer or similar Internet-connected device with a camera attached. A secure video platform will be necessary as well. This can be a mobile app, a Web-based application, or software designed specifically for this purpose. A recording device is optional, but it would be needed if there’s a desire to record the visit for later reference.

For family caregivers who find it challenging to balance their loved ones’ care needs with their own personal obligations, home care can be the ideal solution. If you’re the primary caregiver for a senior family member and are looking for professional in-home care, Home Care Assistance should be your top choice. Our dedicated and compassionate caregivers are committed to helping older adults address their health issues and enjoy a higher quality of life in the golden years.

Find a Good Spot to Set Up

Typically, a telehealth visit will take place in your loved one’s home (or your home, if he or she lives with you). However, you’ll still want to give some thought to where you set things up. Make sure a comfortable chair is situated in a way that allows for easy viewing of the screen. You may also need to adjust the volume on the device being used so your loved one can clearly hear what the doctor is saying.

Give Your Loved One Some Privacy (but Stay Close)

Unless your loved one specifically says otherwise, assume he or she prefers some privacy when talking to the doctor during the remote visit. At the same time, you should still be somewhere close, such as in an adjacent room, in case assistance is needed or requested. 

Using the Internet for various activities is just one of the issues aging adults must navigate in today’s modern world. Seniors can face a variety of challenges as they age, many of which can be mitigated with the help of professional in-home caregivers who provide high-quality at-home care. Allen families trust Home Care Assistance to help their elderly loved ones age in place safely and comfortably. Reach out to one of our Care Managers today at (972) 548-0392 to learn more about our high-quality home care services.


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